Real Reviews. Authentic Experiences.

Le personnel est extra mais l'hôtel est hors de prix. L'avantage c'est d'être à côté de times square (5 secondes à pied). Les taxes de séjour par nuit (40$ HT) sont vraiment très élevées et pas vraiment utiles pour ma part. Les petits dej sont à emporter (sinon un supplément est demandé)... Une préférence pour le Bond45 pour le petit déjeuner qui est complet et bon. En ce qui concerne la chambre : le lit était confortable mais il faisait vraiment froid sans moyen de régler le thermostat. La climatisation faisait un bruit de ferraille toute la nuit. Et il faut avouer que la déco n'était pas du grand luxe. Eau de la douche froide à 19h le soir. Une équipe est venu "réparer" sans grand succès. La solution était finalement de se doucher à 8h le matin. Après la déception du premier jour, nous avons bien profité de notre séjour.

Stayed here for 2 nights with a group of 8 in a suite with connecting rooms. Pros: Good service, staff is attentive and friendly. Danny (i believe this was his name) was a gentleman by the elevators that was very helpful and welcoming. The beds are comfortable and clean. We asked for some blankets and they were very soft and warm. It didn’t take too long for the water to get hot in the shower and sink. Room service staff were very friendly. Location is great, you’re right next to times square. They provide you with umbrellas if it’s raining ( just make sure you bring it back, we were told it’s a $50 fee if you didn’t bring it back) which really helped us, they gave us all an umbrella and there was 8 of us. Lobby has a nice sized waiting area with couches which was awesome for when we were waiting to head to the airport after checking out. We had free grab and go breakfast which was pretty good. Cons: Room service took a bit long sometimes, we waited 30+ mins for some robes and blankets. We also waiting an hour for someone to unlock our connecting room door, they didn’t end up coming so we left and on the way out told Danny, who sent someone up immediately while we were gone. Receptionists weren’t very welcoming, maybe it was cause it was early in the morning but still. Our rooms didn’t have microwaves or fridges and was told it’s $30 to have a microwave sent up. Our bathroom in one of the rooms didn’t have a sliding door or shower curtain to fully close the shower off so water kept splashing out onto the floor and on the bottom shelf under the sink where the towels were stored. They charge you to hold your bags at the hotel if you want to leave it there, it doesn’t matter if it’s $1/bag (cash only) they shouldn’t charge you if you’re already staying there. Regarding the umbrella fee, in the room on the umbrella in the closet there’s a tag that says it’s $30 to purchase the umbrella yet the receptionists said it’s $50. Not sure why it’s 2 different prices when it’s the same umbrella? Overall, for the price we paid, it was worth it. The location is great & the beds are comfortable. Which is really all you need for a quick little vacation. I would recommend this place if you’re just looking for a nice place to sleep at.

I have stayed at this hotel several times over the years, and on this visit I was disappointed. The room I booked was not at all like the photos on their website. Although it was the same layout as the photos, my room looked like it had not been updated in 30 years. The A/C did not work the three nights we were there. The "free breakfast" is not free since you have to pay $6.50 to sit down at a table. Why not just charge for the meal rather than say it's free? The location is perfect for Broadway theaters. The staff are New York friendly. Overall I probably will not stay there again.